A defined configuration
Agree the actual electrical input, optical distribution, battery voltage and energy, panel power, controller behaviour and mounting requirements.
CONFIGURATION & CHECKS
Know what is
being supplied.
Relevant product evidence
Request documents for the selected product, configuration and market. A company-system certificate is different from a product test report.
Order-specific warranty
Confirm the warranty period, covered components, use conditions, exclusions and support procedure in the order documents.
A practical support record
For service enquiries, share the model, order reference, installation date, operating symptoms and photographs. This helps the team understand the issue.
Need support with an existing order?
Have your model and order reference ready, then contact our team.